Reference

raja168 Terms & Conditions: What You Agree To

These Terms & Conditions set out the rules that govern your raja168 account — from how you open it and verify your identity, to how payments via DANA…

Account Eligibility RulesPayment Terms: DANA, OVO, GoPay, QRISDispute & Suspension PolicyAccess Depends on Local LawLast Updated — see footer
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raja168 raja168 Terms & Conditions: What You Agree To
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these Terms & Conditions is unclear, or if you need to flag a policy concern related to your account, our support team is reachable through three channels. Whether you are in Surabaya or anywhere else in Indonesia, we aim to acknowledge your query within two hours during operating hours of 07:00–23:00 WIB, seven days a week.

Team online

Live Chat

Open the chat widget at the bottom-right of any page on raja168. Available 07:00–23:00 WIB daily for policy and account questions.

Email Support

Send a detailed query to our support address listed in the Contact section of these Terms & Conditions. We respond within 24 hours on business days.

WhatsApp

Reach our account team via the WhatsApp number displayed in your account dashboard. Suitable for urgent payment or suspension queries tied to these terms.

POLICY INTEGRITY SIGNALS

How We Uphold These Terms Across Your Account

Our approach to these Terms & Conditions is built on transparency at each step of the account lifecycle — from phone verification at registration to how we retain transaction logs.

Phone Verification

Before your account becomes active, a one-time SMS code confirms your number. This step is required under Section 2 and cannot be bypassed.

Transaction Log Retention

We keep a timestamped record of every deposit and withdrawal — including DANA and OVO transfers — for a minimum period stated in Section 7 of these terms.

Cookies and Session Data

Our cookie policy, linked from these Terms & Conditions, explains what session data we store, how long we keep it, and how you can request deletion via support.

Account Suspension Criteria

Section 9 lists the specific actions — including chargebacks and false identity documents — that trigger an account review or suspension under these terms.

Amendment Notifications

When we update these Terms & Conditions, we post a notice on the raja168 homepage at least seven days before changes take effect, so you have time to review them.

Dispute Escalation Path

If live chat or email does not resolve your concern, Section 11 of these terms describes the formal escalation route, including the timeline we commit to for a written response.

Common Questions About raja168 Terms & Conditions

These are the questions we receive most often about the Terms & Conditions — covering account eligibility, payment rules, how we handle disputes, and what changes when we update the policy. If your question is not answered here, the support channels listed above are your next step.

They apply to anyone who opens or uses an account on raja168. Access is available where local law permits; if you are in a restricted region, these terms cannot be overridden and your account will remain inactive.

Yes. Section 4 of the Terms & Conditions covers all payment rails including DANA, OVO, GoPay, QRIS, virtual account and bank transfer via BCA, BRI, Mandiri and BNI. Each method follows the same dispute and reversal rules.

We post a notice on our homepage at least seven days before any update takes effect. Continued use of your account after the effective date counts as acceptance of the revised Terms & Conditions.

Depending on the severity, we may freeze your account for review or suspend it permanently. Section 9 lists the exact triggers — chargebacks, false documents and multi-accounting are the most common causes.

Start with live chat or email and reference your transaction ID. If that does not resolve the issue, Section 11 outlines the formal escalation route with a committed written-response timeline from our team.

Yes. Under the data-handling clause in these Terms & Conditions, you can email our support team with a subject line reading 'Data Request' and we will respond within 30 days with the information tied to your account.

The core Terms & Conditions apply to every game on the platform including Crazy Time, Royal Fishing and Speed Blackjack. Individual game studios may publish separate rules for specific rounds, which we link from the game lobby where relevant.

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